When things go wrong unexpectedly, our locally focused teams are able to respond quickly to minimise the impact to tenants. Equipped with mobile devices delivering realtime information and a trusted network of local and national suppliers, our engineers arrive on site well informed and with the correct tools and equipment, helping us to maintain our high level of 'right first time' repairs.
Experienced helpdesk analysts record requests for repairs received from customer care teams or directly from tenants. Our bespoke administration software manages and monitors repairs throughout their lifecycle, improving customer service and the reliability of information available internally and to our customers.
We have fine tuned our processes to deliver a service that minimises the impact of repair works.
Our customer service team handle communications before and during scheduled works to ensure that tenants are kept fully up to date with timescales and other important details.
Tenant feedback is invaluable. It's this feedback that drives improvement and helps us to continually evolve our offering to better meet the needs of our customers.
The saftey and wellbeing of our people and those affected by our operations is of paramount importance and we are steadfast in the application of our carefully constructed policies.